How much is shipping?
All orders with Stention include free shipping. If we are unable to ship to your country, we will inform you and issue a refund.
Why is the price different at checkout?
All of our orders are settled in Canadian Dollars so the difference you’re seeing is the converted price from the US Dollar price you were seeing. This happens because our current payment processor doesn’t allow us to charge you in other currencies. We are aware of alternative providers but our current provider has been most helpful with fraud protection which is critical to us at this time.
Feel free to verify the validity of the exchange rate here.
Why is there only 1 or 2 of everything?
We reserve a certain guaranteed allocation with our suppliers when we select products to put on sale. Sometimes, our supplier has a dozen in stock and other times they have only one. We don’t list the whole amount because we understand how frustrating it is to order a product that says “in stock” only to be denied or wait 2 extra weeks because the stock counter was wrong.
This is why we always set the stock amount to our reserved allocation and give you the option to backorder if you’re willing to wait.
Do you provide Financing?
For the moment, we do not offer any financing for our products. We do plan to work with a consumer financing firm to offer you flexible payment plans in mid 2021.
How long should I expect to receive my package?
From receiving your order, getting it from our suppliers to verify and then sending it out to you, you should expect a 7-15 business day delay in North America.
Why does my order take so long to ship?
As much as we trust our suppliers to uphold a quality standard, we are not comfortable sending a package out under our name without first verifying that the diamonds are exactly what you’ve ordered.
This means that every order spends an extra day or two with our team to make sure everything is in order. It’s a service we provide free of charge at Stention.